Green Gables Terms

Terms of Sale

All orders must be paid at time of shipment by credit card, (American Express, Visa, MasterCard, Discover) check, or COD. *Note that if you choose to pay COD and if your order is arriving via Common Carrier the COD fee can be as much as 6% of your order. Any orders, which are not paid by agreed upon terms, will incur a finance charge of 2% per month. A charge of $25.00 will be added for each NSF or Stop Payment Check. Account will then be credit card only.

PRODUCT WARRANTY

PLEASE READ AND UNDERSTAND THIS LIMITED WARRANTY BEFORE PURCHASING OUR PRODUCT. We guarantee our products to be free of defects due to workmanship. This does not include cracking or stressing in the wood. We will repair or replace the product for a period of 6 months if there is a problem due to workmanship. Personnel at the factory must determine this only. We cannot guarantee wood will not crack or stress due to changes in humidity and climate. If you encounter a problem such as cracks, we will repair your item for cost of time and materials only. We feel this is fair to you and us. All conditions are subject to interpretation by this company. If you have questions about our warranty please call us at (309) 897-2443.

ORDER REQUIREMENTS

Backorders will ship as soon as possible. If you do not want your backorders, please call and cancel them. Minimum Opening Order: $500.00 All orders must include tax exempt number and telephone number.

RETURNS/DAMAGES

FedEx is our preferred shipper for small items. Larger items (designated on price list) will ship common carrier only. Regarding items shipped FedEx please see the following return guidelines:

All claims must be reported within 10 days to Green Gables, Inc. Please fax an explanation (include your company information, item, item number, finish, and defect) to 309-897-8067 immediately. If you cannot send a fax, please call 309-897-2443 and report any problems immediately. Returns due to workmanship must be repacked and Green Gables, Inc. will issue a call tag for return of the item and we will replace it. Claims made after 10 days are subject to return at the customer's expense. In case of damage due to shipping, you must save product and original packaging for inspection. Credits will be applied to customer's account.

Common Carrier is our preferred shipping method for larger items or large orders. In regards to common carrier shipments please read and understand the following:

Green Gables, Inc. will charge a small handling fee for packing of items. This fee will be added to your invoice. Freight charges will be collect. You will need to pay the freight carrier at the time of delivery. Cartons must be unpacked and the merchandise must be inspected at the time of delivery!! There are no exceptions. Do not sign any delivery receipt until you are certain that your shipment has arrived intact. If you received damaged merchandise you may refuse the carton at the time of delivery and it will be returned at no additional cost. As with any return, the original carton must be retained for inspection. Once you sign the delivery receipt, by law, you have taken ownership of products. Once a delivery receipt has been signed, neither party, sender or consignee has a case to collect damages. We do not issue refunds for items damaged. We will reship in 1 to 4 weeks. Any product returned due to workmanship as covered in the warranty will be sent at retailer’s expense and sent back to the retailer at Green Gables’ expense.